Privacy Policy

1. Information We Collect

We collect information you provide directly when you interact with our website, including:

Contact Form & Chatbot: Name, email address, phone number, business name, service interests, and any messages you send through our contact form or AI chatbot.

Automatically Collected: IP address, browser type, device information, pages visited, time spent on pages, referring URLs, and general geographic location derived from your IP address.

Cookies & Session Data: We use cookies and session storage to maintain chat sessions, remember preferences, and support analytics. See Section 4 for details.

2. How We Use Your Information

We use the information we collect to respond to your inquiries and provide requested services, send you project proposals, updates, and follow-up communications, improve our website performance, content, and user experience, send occasional marketing communications (you may opt out at any time), analyze website traffic and usage patterns via analytics tools, and comply with legal obligations. We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3. AI Chatbot Disclosure

Our website features an AI-powered chatbot to assist visitors with questions about our services. When you interact with the chatbot, your messages are sent to Anthropic's Claude API (a third-party artificial intelligence service) to generate responses. Anthropic processes this data according to their own privacy policy. We do not send personally identifiable information to the AI service beyond what you type in the chat. Chat conversations may be reviewed by our team to improve service quality. The chatbot is designed to assist with general inquiries and should not be relied upon for legal, financial, or professional advice.

4. Cookies & Tracking

We use essential cookies for session management and chat functionality, analytics cookies via Google Analytics to understand how visitors use our site, and session storage to maintain your chat conversation within a browser session. You may disable cookies through your browser settings, though this may affect certain site functionality. We do not use cookies for advertising or cross-site tracking.

5. Third-Party Services

We use the following third-party services that may process your data: Vercel (website hosting and deployment), Anthropic (AI chatbot processing), Google Analytics (website analytics), and CRM platforms for lead management. Each of these services has their own privacy policies governing how they handle your data.

6. Data Security

We implement industry-standard security measures to protect your information, including HTTPS encryption for all data transmission, server-side input sanitization and rate limiting, secure hosting infrastructure via Vercel, and access controls limiting who can view submitted data. While we take reasonable precautions, no method of internet transmission or electronic storage is 100% secure.

7. Your Rights

You have the right to request access to the personal data we hold about you, request correction or deletion of your personal data, opt out of marketing communications at any time, and request a copy of your data in a portable format. To exercise any of these rights, contact us using the information below.

8. Data Retention

We retain contact form submissions and chat conversations for as long as necessary to provide our services and maintain our business relationship, typically no longer than 3 years after your last interaction. You may request deletion of your data at any time.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date.

10. Contact Us

If you have questions about this privacy policy or our data practices, contact us at:

Stratal
Phoenix, Arizona
strataldigital.com
(623) 400-1547